Division: Commercial
Location: Cannock
Salary: £11.69p/hr

Tudor Employment are recruiting a Customer Relations Specialist for our client based in Cannock.

This is a full-time temporary position.

Are you the right person for this role? Key attributes of the Customer Relations Specialist are:

  • Self motivation
  • Work under your own initiative and as part of a team
  • Understand the need for process
  • Resilient
  • Telephone sales experience
  • Prior utilisation of a CRM
  • Proven experience in objection handling
  • Contractual Negotiations
  • Waste industry knowledge
  • Experience with IT/ CRM systems

Have GCSE’s in English/Maths (or equivalent) at Grade C or above

What will I be doing? Key duties of the Customer Relations Specialist will include:

  • Work with the Customer Experience Advisors to ensure all aspects of customer contacts are accurately captured and cases created and processed in a timely manner
  • Ensure that all customer activity/communication is logged in Sales force to provide visibility to other stakeholders Regularly communicate with the Operational Teams to keep them informed of customer relationship activities (and root cause analysis) associated with their Depots
  • Ensure all stakeholders are fully briefed regarding all associated customer relationship strategies
  • Understanding fully the reason for the customer’s call and their concerns and creating actions to ensure that all TTT risk is minimised and the customer is retained
  • To nurture and repair relationships with existing customers potentially looking to leave
  • Represent the best interests of the company and promote the value of our strategic objectives and purpose
  • Respond appropriately to all Sales force cases and customer communications in a timely manner achieving the corporate KPI’s set
  • Recognising the internal customers and ensuring efficient communicate with a customer centric ethos
  • Prepare and issue quotations, contracts and all service related enquiries
  • Follow up with customers through the SCR process to ensure their continued customer satisfaction going forward
  • To proactively influence customer service measures including NPS, Trustpilot and all social media outlets
  • To incorporate any reasonable practicable duties to achieve an excellent customer experience

What are the hours of work?

This is a full-time vacancy, working Monday-Friday 8AM-5PM.

What is the rate of pay?

£11.69 per hour.

How do I apply?

In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1020 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCSS/18

Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1

For information on all of our roles, please refer to www.tudoremployment.co.uk.

#TeamTudor await your call!

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